Why tenants choose Comprendé
Every member of our team has either been a tenant or still is, so we understand all of the ups and downs that can occur when renting a property. Our mission is to raise the standards of the property industry and make sure that every person who rents a Comprendé-managed property has a happy and stress-free tenancy.
Our commitment to you:
Warm, safe and healthy homes
All of our properties meet the Healthy Homes Standards, so you can feel confident you’ll be living in a warm and safe home.
Your own dedicated Property Manager
You’ll have your own dedicated property manager, who will get to know you and your needs. Your property manager is supported by a wider team, so they’re always easy to reach and never too busy to help.
Prompt maintenance service
We offer an easy-to-use and prompt maintenance service, so any issues that may arise will be dealt with professionally and quickly.
Payment schedule aligned with your needs
Rent can be paid in advance weekly or fortnightly – whatever works best for you.
Looked after by industry experts
We’ve been in business for more than ten years, so you’ll be looked after by property experts who know all the ins-and-outs of the industry.
Featured rental properties
View more
Beautifully presented home in the heart of Mount Victoria
Wellington Central, 1 Bedroom
Car Park on Tory Street
Central Car Park on The Terrace
Frequently asked questions
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When do I need to pay rent each week?
Rent is due on the agreed day each week (unless a fortnightly payment is agreed upon). This will be confirmed at your sign-up meeting.
How do I pay rent?
Our trust account details are in your tenancy agreement. Rent must be paid into this account on your due date.
What happens if I miss a rent payment?
We understand things don’t always go to plan, but it’s important to know what happens if your rent falls behind.
- Within 7 days: We’ll send you a friendly reminder so you have the chance to catch up quickly.
- At 14 days: You’ll receive a formal notice to remedy the arrears.
- At 21 days: If rent remains unpaid, we may take further action, which can include applying to the Tenancy Tribunal to end your tenancy.
- Repeated arrears: Even if you make up missed payments, if rent is late on three separate occasions within 90 days (over 5 working days each time), the law allows us to apply to the Tribunal to end the tenancy.
If you ever have an issue with paying your rent on time, please contact us straight away. Paying what you can and keeping communication open makes it easier to work through solutions. Support may also be available through budgeting services or Work and Income’s Accommodation Supplement.
How do I report a repair issue?
You can log a maintenance request through our website 24/7. For emergencies, please call our office directly.
Who do I contact for after-hours emergencies?
Call our office landline on 04 384 2141. This number operates 24/7. After hours, your call will be directed to our emergency team, who will assist if urgent maintenance is required.
How do I know if my property uses gas or electricity?
This will be explained to you at sign-up. If you’re unsure after moving in, please contact us.
When does a tenancy agreement become legal?
As soon as both parties have signed.
Can I move in before my tenancy begins?
No. Moving in early could void the property’s insurance. You cannot move belongings in until your tenancy start date.
Am I allowed to have pets?
Am I responsible for cleaning my heat pump filters?
Yes, if you can do so safely. We recommend cleaning every three months. If you can’t safely reach the filter, we can help organise a professional clean.
Can I make changes to the property (e.g. painting, shelves)?
Any changes that alter the property or cause damage must be approved first. If work is carried out without approval, costs may be deducted from your bond.
Who is responsible for the garden?
It depends on the property. This will be discussed with you at sign-up and confirmed in your tenancy agreement.
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